Disclaimer: This company provides administrative assistance services, such as helping people with paperwork, document applications, and official registrations. The company does not represent the client before any government authority, nor does it act as a lawyer, accountant, or tax representative.

Refund Policy

Last updated: 26 February 2026

Service: Private Irish Civil Certificate procurement (Birth, Marriage, Death)

Service Fee: 65€

Contact: info@birth-certificate.org

1. Service description

Our service provides independent guidance and administrative assistance related to publicly available procedures for requesting Irish Birth, Marriage, or Death records.

After payment is received, our team begins reviewing the information you provide and offers support to help you understand the relevant application procedures and requirements.

2. No refund policy

Due to the immediate administrative nature of our assistance service, payments are non-refundable once the service has started.

By submitting payment, you confirm that you understand and accept that:

Our assistance service begins immediately after payment is received.
The fee covers the time spent reviewing your information and providing administrative guidance.
Payments cannot be refunded once our assistance process has started.

Why are payments non-refundable? Once our team begins reviewing your request and providing administrative assistance, our professional time and service resources are already allocated to your case.

3. Incorrect information

It is the user's responsibility to provide accurate details (such as names, dates, and locations). If the information provided is incorrect or incomplete, our ability to provide effective assistance may be limited. We may ask you to review or update the information when necessary.

4. When can I cancel?

You may cancel BEFORE completing payment at any time with no obligation. Once payment is completed and our assistance service has started, the service cannot be cancelled.

5. What if I'm not satisfied?

We strive for 100% customer satisfaction. If there is an error made by our team, contact us immediately:

📧 Email: info@birth-certificate.org

⏰ Response time: Within 24 hours (business days)

6. Exceptions (rare cases)

Refunds may be considered at our sole discretion in exceptional circumstances only:

Technical payment error (such as a duplicate charge) – full refund.
Inability to provide our assistance service due to internal operational issues – full refund.

7. Chargebacks and disputes

We do not tolerate chargebacks after the service has been initiated. Any fraudulent dispute will result in permanent loss of access to our services and may be reported to payment processors and legal authorities.

8. Changes to this policy

We reserve the right to modify this Refund Policy. Changes will be posted here with the updated "Last updated" date at the top.

Clear terms: Fixed fee. No refunds once payment is processed.

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