Privacy Policy

Last updated: 26 February 2026

1. Introduction

GOV PAPERS SL (hereinafter, the “Company”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our private assistance service for requesting Irish Birth, Marriage, or Death Certificates.

2. Information we collect

To assist with your certificate application, we collect the following personal data:

• Applicant Details: Full name, email address, and delivery address.
• Certificate Subject Details: Full name of the person on the certificate, date of birth/event, place of birth/event, and parents' names (if required).
• Supporting Info: Any additional details required by the General Register Office (GRO) to locate the specific record.

3. How we collect your data

We collect personal data directly from you when you:

• Fill out and submit our online assistance form.
• Contact us via email regarding your request or to provide additional information.
• Ask us for guidance or administrative assistance related to Irish civil records.

4. How we use your information

We use your personal data only for the following purposes:

• To provide guidance and administrative assistance related to Irish civil records.
• To review the information you submit and help you understand the application process.
• To communicate with you regarding your request or any additional information you provide.
• To manage customer support and administrative services.
• To process payments for our assistance services.

5. Legal basis for processing

• Contract: Necessary to provide the assistance services you request.
• Legitimate interests: To provide customer support and respond to your inquiries.
• Legal obligation: To maintain records for tax and accounting purposes in Spain.

6. Who we share data with

We do NOT sell or rent your personal data. We only share it when necessary with:

• Service Providers: Companies that help us operate our website and provide customer support services.
• Payment Processors: To securely process payments for our assistance services.
• Delivery Providers: If you request physical correspondence related to our assistance services.

7. Data storage and security

Your data is stored on secure, password-protected servers within the EU. We use SSL encryption for all data transmissions to protect your sensitive information from unauthorized access.

8. Data retention

• Order details: 5 years (to comply with business record-keeping).
• Contact Info: Deleted 2 years after successful delivery of the document.
• Payment records: 7 years as required by Spanish accounting law.

9. Your data protection rights

Under GDPR, you have the right to Access, Rectify, Erase, or Restrict your data. You may also object to processing or request data portability.

10. How to exercise your rights

11. Complaints

You have the right to lodge a complaint with the Data Protection Commission (Ireland) at www.dataprotection.ie or the Spanish Data Protection Agency (AEPD).

12. Cookies

We use essential cookies for the website to function correctly (e.g., to manage your "cart" or session). We do not use intrusive tracking or third-party marketing cookies.