Find answers to the most common questions about our independent assistance service.
No. We are a private and independent service. We are NOT affiliated with the GRO, the HSE, the Irish Government, or any public authority. We provide general guidance and administrative assistance related to publicly available procedures for Irish civil records.
Many people use our service when they find official procedures confusing, live outside Ireland, or simply want guidance understanding the process. Our role is to provide informational support and administrative assistance related to Irish civil registration procedures.
No. We do not issue or provide official certificates. Official documents are issued only by the relevant Irish government authorities through their official channels.
Yes. Many of our users live outside Ireland and use our service to receive general guidance about Irish civil record procedures and requirements.
Our service provides information and guidance related to Irish civil records such as Birth, Marriage, and Death registrations.
A Long Form certificate is a full copy of the original entry recorded in the civil register and typically contains detailed information related to the event.
Civil registration in Ireland began in 1864 (and in 1845 for non-Catholic marriages). Historical records may be available depending on the specific case.
If the information provided is incomplete or incorrect, it may be necessary to review or update the details. Our team may suggest possible corrections or additional information that could help clarify the request.
Our team typically reviews submitted information within 2–5 business days. Processing times for official documents depend entirely on the relevant public authorities.
The service fee covers the time spent reviewing submitted information, providing administrative guidance, and offering customer support related to Irish civil record procedures.
We accept major credit and debit cards (Visa, Mastercard, American Express) through our secure payment system.
Due to the administrative nature of our service, payments are generally non-refundable once the assistance process has started. Please refer to our Refund Policy for full details.
Depending on the type of record, information such as names, dates, and locations related to the event may be required in order to understand the request.
Yes. If additional details are needed to better understand your request, our team will contact you by email.
If your question isn't answered above, please feel free to contact us.
📧 Email: info@birth-certificate.org
⏰ Office hours: Monday to Friday, 09:00 AM – 06:00 PM (CET)
📬 Postal address: Gran Via de les Corts Catalanes 672, 08010, Barcelona, Spain
You can also visit our Contact page to send us a message directly.
Reminder: We are a private and independent service and are NOT affiliated with the GRO, the HSE, or the Irish Government. Official certificates can be requested directly through the relevant government authorities.